Tivoli Oriente Lisboa Hotel

On arrival our room was not suitable. There had been many flight cancellations and, as our own flight had been delayed resulting in our late arrival, our room had been given away. I think the hotel had assumed that we were two adults and two children but we were actually too mothers with two grown-up daughters travelling as a four. We needed a quadruple room (which is what we had booked) but on being shown to our room there were insufficient beds for four adults. The problem was discussed and we were moved to another room which, although slept all four of us, was not appropriate for a party our size. We were advised the next day that we were being moved to a larger room and were compensated by complementary breakfast also. We cannot fault the service that we received after the initial problem.

Right opposite the station so very convenient for arrival by train and only 3 stops on the tube to the airport. A bit of a trek to the old town, 20 min by tube or a bit longer by bus - but all easy trips. Our rooms were a bit small but nice enough. Aircon wasn’t brilliant. Good bathrooms. Breakfast was very good, plenty of variety. The rooftop bar is fun, great views, boom if you want to sit outside. We also liked the bar / restaurant on the first floor which were generally very quiet.

The hotel is very close to the train station and a really nice shopping mall. It was close to the Oceanarium which was good for the plans we had that day. The rooftop bar is really cute, nice views over the city. The breakfast had a wide variety which was nice.

Loved the hotel. Our room on the 14th floor had a view over the station and a panoramic view to the Vasco da Gama bridge and the river. The room was a good size and very comfortable, with good en-suite facilities. Staff were universally friendly and helpful and keen to ensure our satisfaction. Breakfast was good, with a comprehensive selection to suit all palates. We had one dinner in the Guilty Restaurant which was OK. The choice on the menu were good and reasonably priced. We sampled the cocktails in the Sky Bar, but note that booking is probably recommmended. The underground car park was welcome in the city but some of the spaces are tricky to get into. Fortunately, we managed to find one that gave us easy access to the exit, even if it did take a bit of effort to get into. Loved the hotel and would definitely consider it again if we return to Lisbon.

The room was clean and spacious. Bathroom was well-equipped with a nice shower and new amenities. It is extremely centrally located for travel in and out of Lisbon and the train station is just across the street. The airport is about a 10 minute drive. The staff were friendly and helpful.